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Our Values
Geelong Taxi Service is the top pick for passengers seeking comfort, safety, and exemplary service from their drivers. Our commitment to providing premier transportation extends throughout Geelong and the surrounding Bellarine and Surf Coast regions. Here's why clients consistently choose us:
- Round-the-clock availability: Our taxi service operates 24/7, including holidays, ensuring that clients can travel whenever they need to.
- Safety assurance: We go above and beyond to ensure that our vehicles meet and exceed all safety regulations. Regular checks by our Quality Assurance Officer and the Taxi Services Commission Victoria ensure peace of mind for passengers.
- Professional drivers: Our drivers are highly trained professionals who prioritize courtesy and friendliness. They undergo rigorous training through our dedicated Geelong taxi training school, ensuring a high standard of service.
- Gold Care Drivers: Recognizing exceptional service, our Gold Care drivers offer an extra level of care for clients, particularly those with special needs.
- Large fleet: With over 150 standard and Maxi Taxis, we boast Victoria's largest urban taxi fleet, ensuring prompt service for our clients.
- Wheelchair-accessible options: Nearly 30 of our taxis are wheelchair-accessible, emphasizing our commitment to accessibility and inclusivity.
- Corporate services: Our corporate taxi service streamlines transportation for businesses, offering convenient booking and billing options.
- Courier and delivery services: Need something delivered quickly and affordably? Our taxi courier service ensures prompt delivery of parcels, documents, or equipment.
- Coastal coverage: Alongside our Geelong fleet, we offer Coastal Cabs serving the surrounding regions, providing reliable transportation to and from coastal destinations.
Geelong Taxi Service continuously strives to exceed client expectations by delivering prompt, professional, and reliable transportation. Reach out to us to learn more about our services and how we can assist you with your transportation needs.
Our Customer Service
Customer service is the heartbeat of any successful business, and at Geelong Taxi Service, we take pride in delivering an exceptional customer experience at every touchpoint. Here's how we prioritize customer service:
- Friendly and Courteous Staff: From our call center representatives to our drivers, every member of our team is committed to providing friendly and courteous service. We understand that a warm greeting and a helpful attitude can make all the difference.
- Prompt Response: We value your time and strive to respond promptly to all inquiries and requests. Whether you're calling to book a taxi or asking for assistance, you can count on us to be there when you need us.
- Clear Communication: Communication is key to good customer service. We make sure to communicate clearly and effectively, whether it's confirming your booking details or providing updates on your taxi's arrival time.
- Professionalism: Our drivers are trained professionals who uphold the highest standards of professionalism. They take pride in their appearance, maintain a clean and well-maintained vehicle, and always put your safety and comfort first.
- Going the Extra Mile: We believe in going above and beyond to exceed customer expectations. Whether it's assisting with luggage, providing local recommendations, or accommodating special requests, we're always willing to go the extra mile for our customers.
- Feedback and Improvement: We welcome feedback from our customers as it helps us identify areas for improvement and enhance our service. Your satisfaction is our priority, and we're constantly striving to raise the bar and deliver an even better experience.
- Accessibility: We're committed to making our services accessible to all customers, regardless of their needs or abilities. Our wheelchair-accessible vehicles and Gold Care Drivers ensure that everyone can travel comfortably and safely with us.
At Geelong Taxi Service, customer service isn't just a department—it's a mindset that guides everything we do. We understand that every interaction is an opportunity to make a positive impression and build lasting relationships with our customers. So the next time you ride with us, rest assured that you'll receive the exceptional service you deserve.
Our Competitive Prices
We offer competitive pricing for all of our taxi services. Whether you need a ride to the airport, a business meeting, or a night out on the town, we will provide you with a fair and reasonable price.